Support- und Beschwerdethread der Betsson Group

Hello yahor,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Hello yahor,

Can you please send us your casino username/id via private message?

Hello yahor,

We will close this complaint due to the inactivity of the submitter.

Hi everyone.im a vip player at betsson argentina.i deposit every day minimun 200 usd.never win buts ok,i was playing live spanish roulette.when suddenly i place a 25 k bet on 28. accept my bet and 28 came and then no pais.i put repeat bottom then came 11 wich i have with 25 k also,and again the same.then the website collapse.i went to live chat.speak about what happened.they recognize the were having problems.. i only ask they paid my bets.sent videos all they ask.and they still saying they have no clue and ask me everything again.also that they cant see videos were are large,all excuse. i dont know were i can claim.i talk with brubank also,payment procesor that i used to play,im feeling very bad.hope LCB can help me,thank you

btw i have videos when i was chating with the operator and in the video can see the site says error.. in all page,and in spanish roulette

still talking with chat for hours,sent emails videos with prrofs,refuse to pay

Hi indiana,

Thank you for reaching out to us and sharing your experince

Based on your description, it appears that there may have been a technical issue or glitch while you were playing.

If you have a video recording, screenshots, or any other evidence showing what happened, please send it to us via private message together with your casino username. It will also help us to send us any conversation that you had with the casino regarding your issue.

Were you using a VPN while accessing the casino?

As soon as you provide us with the evidence and your account details, we will be able to contact the casino representative on your behalf and assist you further with the investigation of your case.

hi.thank u for helping me,i was not using vpn,the casino were having technichal problems,and my bets were not paid,24 hours talking with them.the respond me now,that they want round id etc of my bet,i cant prov ide that,because the casino enterer in error.im gonna tried,to sent u the videos,when i was talking with operator in spanish,and recording the casino were not working etc.

i have sent u pm,with my nickname at betsson and a url video on youtube that shows the error.thank you

Hi indiana,

Thank you for sending us your casino username and additional information, as well as the video.

We will review all the evidence and contact the casino representative.

As soon as we receive an update, we will let you know here in this thread.

thanks you.,im still talking to the casino, and they ask me time... and patience

still talking to chat and ask patience,its a lot of days..

did betssonrep, see my issue?

Hi indiana,

We have received feedback from the casino representative that they will look into your case and get back to us as soon as they have more information. We will keep you updated.

Thank you for your patience.

thank you.yjeu are telling the same they say to me every day.and ask me patiience

i have still no anwer for my problem on betsson thay ask me time n patience.

Hi indiana,

Please keep in mind that due to the weekend, there may be some delays in receiving a response from the casino representative.

We kindly ask for a little more patience, and we will send a follow-up reminder to the casino.

As soon as we receive any updates, we will let you know.

Thank you for your understanding.

ok thank you jovanav,

Hi indiana,

We have received information that the casino is currently in direct communication with you and that your issue has been resolved.

Could you please confirm if this is correct from your side?

thats a lie,i have to go everyday to casino chat and ask of my issue.my issue has not been resolved,they are liyng

im talking right now,with betsson chat,as u can see.they said my issue is still open.they have not solved nothing, 

Agente conectado

Ahora está chateando con AlissonMensaje de Alisson:

☺

Mensaje de usted:Primero este es el ticket donde tu caso de las 2 rondas que no se te añadieron es el siguiente: 260602-000398 El segundo es sobre unos comentarios que realizaste sobre en un chat sobre que tuviste ir al medico por lo acontesito y estan pendientes de respuesta: 260604-004652 En el primer ticket parece que la supervisora Sonia, quien lleva tu caso, está pendiente del número de ronda, el juego, la fecha y hora y el importe gastado para continuar con la revision

me acaban de informar en lcb.org. que ya resolvieron el problema y es mentira.

Mensaje de Alisson:

Lamento que tengas problemas con tu cuenta, me podrias comentar tu correo asociado a tu cuenta de juegos?

Mensaje de usted:thecristaleye@gmail.com

ya pasaron 10 dias del reclamo y estan mintiendo en la pagina lcb.org,que ya solucionaron el problema conmigo

Hi indiana, We have received information that the casino is currently in direct communication with you and that your issue has been resolved. Could you please confirm if this is correct from your side?

son unos mentirosos

no resolvieron mi problema

Mensaje de Alisson:

Muchas gracias por tu tiempo, he estado revsando los tickets que me has enviado, por favor aun mantente en linea ya que ando revisando el avance de tu caso

Mensaje de usted:en lcb el rep de betsson dijo ya resolvieron mi caso,lo cual es mentira

Mensaje de Alisson:

Gracias Oscar por tu tiempo, veo que aun no esta resuelto tu caso, sigue abierto

Mensaje de usted:y por que dicen ya esta resuelto?

en lcb.org?

Mensaje de Alisson:

Me podrias comentar que es ICB.org?

O es una pagina, quizas me puedas enviar el link?

Mensaje de usted:es una pagina donde se hacen reclamos

Mensaje de Alisson:

Me puedes pasar el link?

Mensaje de usted:y hay representantes de todos los casinos

https://lcb.org/onlinecasinobonusforum/direct-casino-support/betsson-group-support-and-complaints-thread/msg819938#msg819938

el representante de betsson,dijo al equipo de lcb,que ya resolvieron mi caso,lo cual es mentira

im talking right now,with betsson chat,as u can see.they said my issue is still open.they have not solved anything,

Agent connected

She is now chatting with Alisson. Alisson's message:

☺

Your message: First, this is the ticket regarding your case of the two rounds that weren't added: 260602-000398. The second is about some comments you made in a chat about having to go to the doctor because of what happened, and they are pending a response: 260604-004652. In the first ticket, it seems that the supervisor Sonia, who is handling your case, is waiting for the round number, the game, the date and time, and the amount spent to continue with the review.

I was just informed on lcb.org that they have already resolved the problem, and that's a lie.

Alisson's message:

I'm sorry you're having trouble with your account. Could you please tell me the email address associated with your game account?

Message from you: thecristaleye@gmail.com

It's been 10 days since I filed the complaint and they're lying on the lcb.org website, saying they've already resolved my issue.

Hi indiana, We have received information that the casino is currently in direct communication with you and that your issue has been resolved. Could you please confirm if this is correct from your side?

They are liars

They didn't solve my problem

Alisson's message:

Thank you so much for your time. I've been reviewing the tickets you sent me. Please stay online as I'm checking on the progress of your case.

Your message: At LCB, the Betsson representative said they had already resolved my case, which is a lie.

Alisson's message:

Thanks Oscar for your time. I see your case is still unresolved and open.

Your message: And why do they say it's already resolved?

on lcb.org ?

Alisson's message:

Could you tell me what ICB.org is?

Or is it a website? Perhaps you could send me the link?

Your message: This is a page where complaints are made

Alisson's message:

Can you send me the link?

Your message: and there are representatives from all the casinos

https://lcb.org/onlinecasinobonusforum/direct-casino-support/betsson-group-support-and-complaints-thread/msg819938#msg819938

Betsson's representative told the LCB team that they had already resolved my case, which is a lie.

Hi indiana,

Thank you for your patience.

We have followed up on your case once again. It appears there may have been some miscommunication between different teams regarding the information that was shared with us.

At the moment, we have been informed that the matter is being handled directly between you and the casino's support team.

Unfortunately, we have not been provided with any additional details that we can share regarding the status of the investigation. For now, we can only advise you to continue communicating with the casino directly, as they are the ones handling the review.

Should we receive any new information from their side, we will be sure to update you here.

i chat with them every day,i gave them all they ask me, that day while i was playing live roulette the have technical issues like the video i sent to LCB, look like they dont ant to paid me

im still depositin huge deposit and trusting betsson,but there are no comunition,they wont email me nothing.i think they wont paid,u can win a casino looks like

i went again to live chat right now,i would like explanation of betsson rep here on lcb,saying the problem was solved,and from betsson,they said they are working into it, more than 10 days with this issue. 

Agente conectado

Ahora está chateando con DámianMensaje de Dámian:

☺

Hola Oscar, estoy encantado de poder ayudarte. Por favor, hazme saber tus dudas o en qué puedo ayudarte.

Mensaje de usted:Primero este es el ticket donde tu caso de las 2 rondas que no se te añadieron es el siguiente: 260602-000398 El segundo es sobre unos comentarios que realizaste sobre en un chat sobre que tuviste ir al medico por lo acontesito y estan pendientes de respuesta: 260604-004652 En el primer ticket parece que la supervisora Sonia, quien lleva tu caso, está pendiente del número de ronda, el juego, la fecha y hora y el importe gastado para continuar con la revision

Mensaje de Dámian:

por favor me puedes brindar el correo electronico vinculado a tu cuenta para poder revisarla y ayudarte

Mensaje de usted:thecristaleye@gmail.com

ya 11 dias de esto

sigo confiando y depositando

montos altos ayer deposite 600 mil pesos

soy jugador vip

Mensaje de Dámian:

Muchas gracias por la informacion Oscar, brindame 3 minutos mas para poder revisar ambas escalaciones y brindarte la informacion correcta

Mensaje de usted:ok

Mensaje de Dámian:

Muchas gracias por la informacion Oscar, revisando tu cuenta veo que tu caso sigue en manos del area a cargo , por lo que me gustaria que por favor puedas responder al mismo correo para que el area a cargo pueda responder tus consultas y poder ayudarte por favor

Mensaje de usted:responder donde?

SON 11 DIAS QUW ME TIENEN ASI EL REP DE BETSSON DIJO YA ESTABA RESUELTO ESTO EN LCB.UNA VERGUENZA LO QUE ESTAN HACIENDO

i went again to live chat right now,i would like explanation of betsson rep here on lcb,saying the problem was solved,and from betsson,they said they are working into it, more than 10 days with this issue.

Agent connected

He is now chatting with Damian. Damian's message:

☺

Hi Oscar, I'm happy to help. Please let me know if you have any questions or how I can assist you.

Your message: First, this is the ticket regarding your case of the two rounds that weren't added: 260602-000398. The second is about some comments you made in a chat about having to go to the doctor because of what happened, and they are pending a response: 260604-004652. In the first ticket, it seems that the supervisor Sonia, who is handling your case, is waiting for the round number, the game, the date and time, and the amount spent to continue with the review.

Message from Damian:

Could you please provide me with the email address linked to your account so I can review it and help you?

Message from you: thecristaleye@gmail.com

It's been 11 days since this started.

I continue to trust and invest

I deposited large amounts yesterday, 600,000 pesos.

I am a VIP player

Message from Damian:

Thank you very much for the information, Oscar. Please give me 3 more minutes to review both scales and provide you with the correct information.

Your message: OK

Message from Damian:

Thank you so much for the information, Oscar. Checking your account, I see that your case is still being handled by the relevant department. Therefore, I would appreciate it if you could reply to this same email so that the department can answer your questions and assist you.

Your message: Reply where?

It's been 11 days and they've had me like this. Betsson's rep said this was already resolved at LCB. It's a disgrace what they're doing.

Hi indiana,

As we already said, unfortunately, we have not been provided with any additional details that we can share regarding the status of the investigation. For now, we can only advise you to continue communicating with the casino directly, as they are the ones handling the review.

Thank you for your understanding.

and im doing that.but u can see.the said they are still working on that.i went every day to live chat. the rep here told lcb.org the issue was solved.wich its not true.im very gratefull for what lcb done.but i think the rep of betsson should appear or talk to me,to solve this right away.

still aks ,e patience,that they are working on mi case,it has been more than 2 weeks

Hi indiana,

We completely understand your frustration and the fact that you have been waiting for quite a long time.

Please note that we are regularly sending reminders and requesting updates from the casino. However, at this time, the casino representative has not provided us with any new information regarding your case.

For now, we can only advise you to continue communicating directly with the casino, as they are the ones conducting the review and making the final decision.

We are sorry that we cannot provide you with a more concrete update at this moment, and we sincerely hope that your issue will be resolved soon.

ok  i will,but betsson should be banned on lcb.

no news about my issue with betsson

Hi indiana,

Unfortunately, the casino representative has informed us that they will only communicate with you directly and that their team confirms you have already received all relevant information regarding your case.

Based on their response, they are not willing to provide any further details or continue discussing this matter with us.

We did try to assist and reach out on your behalf, but at this point the casino is not cooperating with further review through us, as they believe the case has already been properly handled on their side.

Because of this, we are not able to take this case any further.

We will mark this complaint as UNRESOLVED.

We’re sorry we couldn’t help you reach a different outcome and understand this is not what you were hoping for.

ita ok lcb.you did what u can,betsson didnt want to solve this issue.

from now.i dont jnow how they tell they are solving the case with me,if i dont talk to thenmlike now,no news from them,and supervisor sonia,is still working on the case" 

Primero este es el ticket donde tu caso de las 2 rondas que no se te añadieron es el siguiente: 260602-000398 El segundo es sobre unos comentarios que realizaste sobre en un chat sobre que tuviste ir al medico por lo acontesito y estan pendientes de respuesta: 260604-004652 En el primer ticket parece que la supervisora Sonia, quien lleva tu caso, está pendiente del número de ronda, el juego, la fecha y hora y el importe gastado para continuar con la revision

Mensaje de Gigi:

Me apena sinceramente que no hayas tenido respuestas hasta el momento, durante estos minutos he revisado los casos que me enviaste , por lo que me gustaría aclararte la ultima actualización de cada uno

Mensaje de usted:te leo

Mensaje de Gigi:

El primer caso 260602-000398 se encuentra bajo revisión por la SUpervisora Sonia, por lo que te agradecería ir a tu correo y poder responder ya que la comunicación directa con ella no se da por chat sino por correo

Mensaje de usted:ya lo e echo

hace varios dias

Mensaje de Gigi:

Por otro lado, el caso con el código de atención  260604-004652 te han respondido

Mensaje de usted:no entendi su respuesta

Mensaje de Gigi:

Y en un último mensaje piden que contestes a ciertas preguntas

Mensaje de usted:sonia se va tardar mucho mas

Mensaje de Gigi:

Que se encuentran esperando tu respuesta

Mensaje de usted:en poner solucion al tema?

ya conteste a todas las preguntas y envie videos

Mensaje de Gigi:

Lamentablemente ese caso no puedo yo involucrarme ya que esta siendo revisada por ella que es una superior

Por lo que te agradecería contestes en texto como te piden en el correo

Acabo de leer todo el hilo del correo y te piden que digites textualmente los datos de la ronda no se te ha pedido imagines ni videos por lo que me gustaría lo puedas considerar

Mensaje de usted:si me los pidieron

ese dia betsson entro en falla

mande todo lo que pidieron

Mensaje de Gigi:

Disculpa Oscar, veo que la información no es la misma que contamos nosotras, te pido amablemente si ya enviaste un mensaje por correo, con los datos textuales y digitalizados como te pidieron

Copies y pegues y respondas a Sonia mi Supervisora para que continue con tu atención

Así puedas contar con un respuesta lo más breve posible

Mensaje de usted:que sonia se comunique conmigo

from now.i dont know how they tell they are solving the case with me,if i dont talk to them like now,no news from them,and supervisor sonia,is still working on the case"

First, this is the ticket where your case of the 2 rounds that weren't added is the following: 260602-000398. The second is about some comments you made in a chat about having to go to the doctor because of the incident, and they are pending a response: 260604-004652. In the first ticket, it seems that the supervisor Sonia, who is handling your case, is waiting for the round number, the game, the date and time, and the amount spent to continue with the review.

Message from Gigi:

I'm sincerely sorry you haven't received any responses yet. I've been reviewing the cases you sent me, so I'd like to clarify the latest update for each one.

Message from you: I'm reading you

Message from Gigi:

The first case, 260602-000398, is under review by Supervisor Sonia, so I would appreciate it if you could check your email and reply, as direct communication with her is not via chat but via email.

Your message: I've already done it

several days ago

Message from Gigi:

On the other hand, you have received a response regarding case number 260604-004652.

Your message: I didn't understand your answer

Message from Gigi:

And in a final message they ask you to answer certain questions

Your message: Sonia is going to take much longer

Message from Gigi:

They are waiting for your answer.

Your message: Will you be able to resolve this issue?

I already answered all the questions and sent videos

Message from Gigi:

Unfortunately, I cannot get involved in that case since it is being reviewed by her, as she is a superior.

Therefore, I would appreciate it if you could reply in text as requested in the email.

I just read the entire email thread and they're asking you to type the round details verbatim; they haven't asked for images or videos, so I'd appreciate it if you could reconsider.

Your message: if they asked me for them

That day Betsson went into default

I sent everything they asked for.

Message from Gigi:

Excuse me Oscar, I see that the information isn't the same as what we have. I kindly ask if you've already sent an email with the exact details, both verbatim and digitized, as requested.

Copy and paste this and reply to Sonia, my supervisor, so she can continue assisting you.

This way you can expect a response as soon as possible.

Your message: have Sonia contact me

Hi indiana,

Thank you for the update. From your conversation with support, it seems they are still working on your case.

Did you provide the round details they requested? As we can see, they are asking for the details in text form and are not requesting images or videos.

For now, we would recommend following their instructions and providing the requested information.

Please keep us updated.

i cant provide the rounds,cause the page of betsson had technical issues and went down,i send them inmediately videos with proves of showing the the page fails,and me show them, in the video the rounds everything,they ask it, they ask even screen shot,they cant find rounds? ask them why.. cause the page went down in to faiulure,i provide them everything they ask to me over and over again.im a vip player,ask them how many i deposit every day.. this a failure of them,not mine,and they recognize on chat they hace a failure on the sistem,sorry for my english,im from buenos aires argentina.

ask them if they have not technical issues that day.in other casino they will recognize their was their problem,and paid to a vip a client,that plays everyday,since 2022.they are not working on nothing,that sup sonia.i told she ask me by phone etc,if i dont go to chat,and remimd them,and explain all over again with the claim ticket,they dont sent email nothing.understand my situation?

Hi indiana,

We totally understand your position and your frustration, especially considering how long you have been waiting for an answer.

Unfortunately, it is still the same situation as mentioned before. We are not receiving any additional feedback or communication from the casino support team regarding this case.

We have done our best to assist and have followed up with the casino representative once again in an attempt to get a clearer response. However, if we do not receive any concrete feedback from them, unfortunately our hands are tied and the case will remain marked as unresolved.

Thank you for your understanding, and we truly hope the casino will provide an update soon.

its ok,thank you vey much lcb team.