This was my conversation with live chat.
You are now chatting with 'David '
David : this is David
David : Thank you for contacting customer care , how may I assist you?
you: I contacted support about a code I got in an email from Golden casino. Do you know how long it would take to go through?
you: You there?
David : yes
David : sorry for the late response
David : we could check on that request for you
David : May i please have your full name, date of birth and email address please?
you: ok
you: Jacob Blackwood, 04/, and georgiaboy200
David : thanks for the info
David : Please allow me a few minutes to verify your account.
you: ok
you: Hello?
David : I'm still here, I didnt' forget about you. We are a bit busy and your patience is appreciated.
you: Ok just wondering. This is the 3rd time I have tried to find out.
you: Last 2 times I was left hanging
David : hi
David : thanks for holding
you: yes
David : I was checking on your casino account
David : and the latest reqeust you got was for a tournament
David : do you have the bonus code of the bonus you was claiming
David : and the exact date
you: I can get the code
David : that be great
you: VT570
David : this is the mistery bonus
you: Yes
David : this is expired
David : it expired on the 24th
you: and I asked about it on the 24th like the email said
David : you could have called on that same bonus on the 25th
you: Also was left hanging twice by support
David : but now it is way too late to call on that bonus
you: I asked the 24th and the 25th
you: And was left hanging both times.
you: with mo responce
you: no*
you: Email says call or use live chat to claim bonus
you: Woo-Hoo! There's a Free Cash Bonus waiting for you. How much will it be? Contact Customer Support to find out and claim it. No deposit necessary. MYSTERY BONUS CLAIM CODE: VT570 Mystery Bonus - Call to Claim Contact Customer Support with your Claim Code to have your bonus credited to your account. Bonus Rules apply. Call 1-888-338-7694 or Use Live Chat Support to Claim Your Bonus •This bonus is not credited automatically •Contact Customer Support with your Claim Code •This bonus can be claimed once on February 24, 2010 •The Crown Jewels VIP Rewards Program is also available where applicable
David : ok
David : Please allow me a few minutes to verify your account.
you: For real?
you: ok
you: Hello?
David : thanks for holding
you: ok
David : we tried to find on your live person chat file to see if we got any files from you calling that time a
David : and we could not find any
you: Your kiddin right
you: I talked to a lady, and she said my request was being sent to the crediting department
David : we got here that the last time you have contact us by chat was on the 18th
David : ok
David : you talked to someone
you: on here
you: chat
you: about the code
David : there is no files on that
David : we have check on that already
you: Your kidding right
you: Does this thing log every conversation?
you: If im left hanging does it log the conversation?
you: I talked to a guy the second time, he got my info, and then I never heard back from him. Like 2 hours
you: Hello?
you: Ok so im left hanging again?
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