Übersetzung 
I requested a withdrawal of $1,451.98 from Spin Dinero Casino after making a $50 deposit and using promotional code WILDRUN. The promotion provided a $100 bonus and stated: minimum deposit $30, no playthrough requirement, $500 maximum promotional limit, no maximum cash-out limit, and one redemption. I completed the casino’s identity verification and provided my banking information. Finance then denied the withdrawal because its processor could not send a bank wire to my account at Commercial Bank of Texas. Finance asked me to provide another bank account in my name, even though the problem is with the casino’s processor rather than my bank. Spin Dinero’s terms state that when a payment method is rejected because of third-party limitations, an alternative payment method will be offered. I asked for another payment method, including cryptocurrency, but no usable alternative has been provided. I replied to Finance and sent additional follow-up emails, but received no response. Live-chat support confirmed that the withdrawal problem was caused by processor limitations and was not caused by missing verification documents. Support refused to connect me with a supervisor, could not provide a complaint reference number, and repeatedly told me to wait for Finance. The withdrawal now shows as denied. I am asking Spin Dinero to approve and pay my eligible winnings through a reasonable alternative method without requiring another deposit, additional wagering, or another bonus. I have a crypto wallet that they could send it to but they refused. my request has been denied and the finance team doesn't respond. I should add the deposit was made from my debit card. The card for the account they won't send the withdrawal to.
Streitsumme: 1451.98AU$
Casino: SPIN DINERO
Fall Nr.: 4495
