Luck3 Casino

Dear LCB players,

Luck3 Casino Review

I'm Natalie, the representative of Luck3 Online Casino! Please don't hesitate to send me any suggestions, issues and questions about Luck3 Casino. I'll be glad to reply to all of you, guys! 

PS the most active and attentive players will deserve special rewards from me.

Natalie Johnson
www.Luck3.com

Hi Natalie, I can't seem to retrieve my login info. By chat they send me back to forgotten password page. Still haven't sent anything. Help? username helwin  contender458@live.com

Dear Helena,

I've sent the test letter to your email, because I want to check your spam filter. I guess it blocks Luck3 messages. Please let me know that you received my email.

Rgds,
Natalie

Yes I got it Natalie, Should I go retrieve now? or wait for a signal?

Hi Helena,

it's good! Please try to retrieve your details once again and let me know if you still having issues there.

Good luck!
Natalie

It didn't work. But then I realized I didn't download the casino, excuse my ignorance, but do you that's why?  I'll try it. Just have so little room and my computer  is so worn out. I'll let you know

  Well, I don't know why things are happening lately. This didn't work either. Thanks for trying Natalie

You are now chatting with Luck3 Support 11 (General)

CocaKolaKid: hello
Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
CocaKolaKid: does my current balance have any restrictions or wager requirements attached to it?
Luck3 Support 11: Please hold on for a while, I'll check this out.
CocaKolaKid: ty
Luck3 Support 11: It is $772.50 of bonus left to wager
CocaKolaKid: 772
CocaKolaKid: ok
Luck3 Support 11: Is there anything else I may help you with?
CocaKolaKid: what is the wager?
CocaKolaKid: 30x?
Luck3 Support 11: 25 times
CocaKolaKid: and what did i receive in bonuses?
CocaKolaKid: because i found $6 in my account
CocaKolaKid: previous to the $6 the balance was zero
Luck3 Support 11: Please hold on for a while, I'll check this out.
CocaKolaKid: ok
Luck3 Support 11: $6 in your account is your rakeback for previous month
CocaKolaKid: yes
CocaKolaKid: x25 wager req
CocaKolaKid: if it still applies is only $150
CocaKolaKid: i've made 3 prior deposits without bonuses
CocaKolaKid: actually 4 deposits without bonuses
Luck3 Support 11: In order to receive bonus for 2nd and EVERY 3rd deposit, minimal amount of deposit is $50
CocaKolaKid: $15, $25, $28, $41
CocaKolaKid: that's ok about the bonuses my point is where this $770
CocaKolaKid: came from
CocaKolaKid: Luck3 Support 11: It is $772.50 of bonus left to wager
Luck3 Support 11: This is about your 1st deposit bonus
CocaKolaKid: i still hvnt received all of it
CocaKolaKid: it's sitting in the poker account
CocaKolaKid: pending
CocaKolaKid: 132.34 points
Luck3 Support 11: In order to convert it into real money you had to wager it 25 times, which is equal to $812.50, and for now it is left to wager $772.5
Luck3 Support 11: Yes, your poker bonus is pending
CocaKolaKid: ok but my balance in the casino has been at zero
CocaKolaKid: u mean this doesn't reset
CocaKolaKid: that's not right
Luck3 Support 11: But this what I told you is about Casino bonus for your 1st deposit
CocaKolaKid: what bonus? i didnt get a bonus at the casino
CocaKolaKid: the only bonus i saw was $6 when i logged in today
CocaKolaKid: and u told me that was from the rake back
Luck3 Support 11: You did receive $19.50 playable bonus for your 1st deposit
Luck3 Support 11: This was on 27th of June
CocaKolaKid: ok and has my balance ever gone to zero after?
CocaKolaKid: u mean to tell me that if i take a bonus here and lose it all
CocaKolaKid: the wager requirements will still be added on to my next deposit
Luck3 Support 11: This was bonus money and not the real money
CocaKolaKid: meaning it will just keep accumulating from bonus to bonus to bonus had i taken more bonuses
CocaKolaKid: $19.50
CocaKolaKid: ok well i lost all of the a long time ago
CocaKolaKid: so what it just suddenly goes back into my account because i used a bonus a long time ago
Luck3 Support 11: yes, you played it away, but you still have $6.80 of bonus since then
CocaKolaKid: back in june i got $19.50....
Luck3 Support 11: It won't come back, because you played it.
CocaKolaKid: how?
CocaKolaKid: you mean it will come back to haunt me?
Luck3 Support 11: Dear player
CocaKolaKid: seriously
Luck3 Support 11: let me explain please
CocaKolaKid: i've made 4 more deposits since then
CocaKolaKid: because my balance was at zero
CocaKolaKid: and then now..a bonus from back in june has come back to tell me i still owe
Luck3 Support 11: But amounts of these deposits wasn't enough to receive a bonus.
CocaKolaKid: i didntwant a bonus
CocaKolaKid: i just wanted to deposit and play
Luck3 Support 11: And bonus from June hasn't come back
CocaKolaKid: what does it have anything to do with it
CocaKolaKid: it hasnt?
Luck3 Support 11: Ok,Dear player, what can I do for you now?
CocaKolaKid: u just told me i still owe the wager req for the deposit bonus i received in june
Luck3 Support 11: Is there something I can help you with?
CocaKolaKid: huh?
CocaKolaKid: yes straighten this out
Luck3 Support 11: Ok, so let me explain, please
CocaKolaKid: how did u calculate that i still req $770 wagers
CocaKolaKid: from a bonus left my account for only $6
Luck3 Support 11: Sorry, may I explain?
CocaKolaKid: prior to that my balance was zero
CocaKolaKid: zero
CocaKolaKid: so anything before should not longer be there
CocaKolaKid: another thing i had came to support on sept 13 to make a withdrawal
CocaKolaKid: which i later cancelled
CocaKolaKid: but at that time support told me i cleared wagers
CocaKolaKid: which is why i proceeded to put the request in
Luck3 Support 11: I just wanted to say, that you still have $6.8 of your bonus money in Casino, and if you want to go on wagering, then I just informed you that it still requires $772 to be wagered. And this is not about your $6 of rakeback. That's all about this bonus. For now, you don't have to wager anything if you don't want to.
CocaKolaKid: ok..$6 where did it come from?
CocaKolaKid: $6.8
Luck3 Support 11: This is the rest of your bonus that you had in June. You can see it5 if you go to casino lobby.
CocaKolaKid: the rest??
CocaKolaKid: are we back in june again???
CocaKolaKid: how did it come back?
CocaKolaKid: where did it suddenly just appear?
CocaKolaKid: how many deposits have i made between that time i june until now?
Luck3 Support 11: It didn't come back, you simply didn't play it all
CocaKolaKid: how could i not play it and yet play out my deposits?
Luck3 Support 11: It didn't come back - it was there all the time
CocaKolaKid: oh ok how is it possible that my balances have gone down to zero then it was always there
Luck3 Support 11: Ok, let's get back to your withdrawal issue
CocaKolaKid: my withdrawal issues is because i kept taking playing and kept losing
CocaKolaKid: until finally i lost it all
CocaKolaKid: so there was nothing to withdraw anymore
CocaKolaKid: that simple
Luck3 Support 11: Ok, so you simply want to cancel the withdrawal, right?
CocaKolaKid: what withdrawal are we talking about now?
CocaKolaKid: i just told u what happened to my only withdrawal
CocaKolaKid: back in sept
CocaKolaKid: sept 13
Luck3 Support 11: Ok, it is canceled automatically if you play away your funds.
CocaKolaKid: right
CocaKolaKid: played away my funds
CocaKolaKid: zilch nothing left
CocaKolaKid: which i then made another deposit
CocaKolaKid: and then zilch
CocaKolaKid: and made another one...and another one...and another one
CocaKolaKid: why...cuz i had zero in my account
CocaKolaKid: so why did i make all these deposits..if i still had $6.80 i could have played with that was always there since june
CocaKolaKid: do u see where I an coming from?
CocaKolaKid: i'm coming from?
CocaKolaKid: i dont understand why we are not seeing eye to eye here
Luck3 Support 11: Yes, I see
Luck3 Support 11: dear player, Is there anything else I may help you with?
CocaKolaKid: to wager $770...for $6.80...isnt' that steep
CocaKolaKid: this isnt settled
CocaKolaKid: ?
CocaKolaKid: what thats it...tough luck...just do it and get out of here..is thaat what u are telling me?
Luck3 Support 11: You don't have to wager anything if you don't want to. It is just an option.
CocaKolaKid: but if i dont and i attempt to withdraw and forfeit that was my choice too right?
Luck3 Support 11: Therefore there is nothing I can do for you now
CocaKolaKid: ur kdding me
CocaKolaKid: get me manager right now
CocaKolaKid: i'm serious...luck3 Natalie...VIP host manager..is she available?
CocaKolaKid: ridiculous
Luck3 Support 11: I can't help you if you don't specify and explain me, how can I help you?
Luck3 Support 11: Please hold the line.
CocaKolaKid: resolve my issue with having to wager $770 for $6.80
CocaKolaKid: ok..u know what forget...i'm gonna just blow this $150 that i have in my account... and i'm done here...this is just dumb....gotta be kinding me
CocaKolaKid: i'm so frustrated right now i dont care....all i can say is i will be voicing my opinion LOUDLY
CocaKolaKid: and to think i liked it here


***I rarely get angry....but brushing me off like that?? or did i miss something...???

How do I still owe wager requirements for my 1st deposit in back in June? Especially when I've made 4 consecutive deposits without bonuses and doing so when my balance had reached zero?? Anyone have an answer???

Dear soda69,

Thank you for writing me here! I will sort out your issue. You don't need to wager $772.50 for $6.80, which was left from your fist deposit in June. The reason why it has appeared on your balance - it's my task to hunt down this issue. If you would like to complete that bonus, then you can keep wagering the bonus. If you would like to remove it, then go to bonuses and simply refuse it. Be sure, that this bonus wager requirements don't apply to another bonus wagering.

As I understand, your Rake Back is 6$  and it has nothing to do with your question.
Please keep playing, I know you've been lucky at Slots today

I will do my best to get outside of this issue!
Natalie

Natalie,
Hi i know your very busy and there are certain had eligibility terms for bonuses, but I'm just so bummed out. I had deposited 25 into luck3 earlier this morning, and i lost it so quick. i redeemed the 150luck coupon so it came to be about $60 to play with. This was the first time i had ever play $60 within a snap of a finger.  :'( Is there like a cashback, rake back....? anything? i feel jipped. The slots were SOOO mean. wahhh..

Dear POKEGIGGLES,

I'm sorry that you lost the deposit and bonus amounts so quickly! I promise that we will make a special promo for LCB members with giving you some free money! But if you will decide to make any deposits soon, I'd like to inform you that for the 2nd and 3rd deposits you will receive 15% ans 33% bonuses (ask me our Luck3 live support about bonus conditions).

Kind Regards
Natalie

Just what I figured would happen...in bonuses there wasn't any bonus to refuse..yet I still had a wager requirement to fulfill before cashing out...which I failed to do. Not "failed" as in failing to cashout, I would have done that in an instant. But "failed" as in failing to meet the requirement that was 1) I don't believe should have been there 2) ridiculously high considering I had made already made 4 deposits without bonuses. At the time I had contact support I had balance up to $150, which I would have happily cashed out in an instant. Instead...in my attempts to meet the waging requirements to eligilbly cashout...I'm left with a whopping $3.08...(I'll refrain from expressing myself any further as not to get banned from LCB)....

....umm...make that a whopping $0.08 now...thanks...i don't think i'll be making another deposit anytime soon. It's not worth having past wager requirements tagged on to them.

Hi Soda69,

The bonus will be removed from your account. Please ask me or live support for the avoidance of doubt if you will have questions. I'm always glad to help and assist players (especially LCB players), but I can't help players to return their money if they misunderstood something. I really like you Soda, I like your attention to our and other casinos stuff, that's why I'd like to make a special bonus for you in order to make your mood better. I will send the bonus details into your email tomorrow

Rgds,
Natalie

Luck3 Support 11: Welcome to LUCK3 Casino & Poker Room! How may I help you?
CocaKolaKid: yes...do you know if Ingrid is available?
Luck3 Support 11: I'm sorry, there is no Ingrid at Luck3.
CocaKolaKid: oh sorry i mean natalie
Luck3 Support 11: You can contact her by email
Luck3 Support 11: natalie.johnson@luck3.com
CocaKolaKid: is that how i would also request to close my account?
CocaKolaKid: may i know what i have left on my wager requirement balance?
Luck3 Support 11: If you want to close your account, you don't have to contact Natalie.
Luck3 Support 11: I'll forward you request on closing an account.
CocaKolaKid: before i request i would want to give her a chance to make things right...
Luck3 Support 11: Requirements of which bonus would you like to know?
CocaKolaKid: what bonus did i have?
CocaKolaKid: yesterday i was told i still had $770 to clear
Luck3 Support 11: Just a second please.
Luck3 Support 11: You don't have to clear it.
Luck3 Support 11: This amount I mean.
CocaKolaKid: is there any wager requirement amount?
Luck3 Support 11: As you still have 6.8$ left from your 1st deposit bonus, you may try to rollover this amount and convert it into real money
Luck3 Support 11: To convert this amount into real money, you have to wager $772.5
CocaKolaKid: so when i was up $150 yesterday...i had to clear $770...now that my balance as dwindled down to $0.08 there is nothing to clear?
Luck3 Support 11: But you also can simply refuse this bonus and it will be cleared from your account.
CocaKolaKid: oh so now it's gone up
CocaKolaKid: what bonus?
Luck3 Support 11: This $6.80 bonus
CocaKolaKid: where i can i go to refuse it
Luck3 Support 11: That is still in your account since you made 1st deposit
Luck3 Support 11: To refuse the bonus
Luck3 Support 11: Do the following steps
Luck3 Support 11: Go to Casino Lobby
Luck3 Support 11: On the Left side you will find "Bonuses"
CocaKolaKid: yes did that
CocaKolaKid: it comes up with a whole list of different bonuses
Luck3 Support 11: Right, so now find Sign Up bonus in the list
CocaKolaKid: there isnt one called Sign Up
Luck3 Support 11: Just a second please
Luck3 Support 11: Can you find 150% bonus there?
CocaKolaKid: nope that isnt there either
Luck3 Support 11: Please hold on.
Luck3 Support 11: It seems that it doesn't appear there because it should be expired, but on the other hand it is still in your account. We are very sorry for inconvenience caused. We will clear this bonus from your account manually.
CocaKolaKid: can u explain how in between my 1st deposit and now..after making 4 cash deposits...could i not have played the $6.80?
Luck3 Support 11: This was a bug and Natalie is already working on this issue.
CocaKolaKid: this inconvenience cost me $150..leaving me now with an amazing $0.08 left in my account
Luck3 Support 11: She will contact you as soon as issue will be solved.
CocaKolaKid: ok i'll wait for her to contact me
CocaKolaKid: thanks for your help..you have been great
Luck3 Support 11: In case you need some info
Luck3 Support 11: fell free to contact us here
CocaKolaKid: and know there isn't much you can do from here
CocaKolaKid: thank you
Luck3 Support 11: or Natalie by email natalie.johnson@luck3.com
CocaKolaKid: i'm email her now
CocaKolaKid: *emailing
Luck3 Support 11: Is there anything else I may help you with?
CocaKolaKid: no there isnt anything else..thanks for you help
CocaKolaKid: have a great day
CocaKolaKid: bye
Luck3 Support 11: Thank you for contacting us
Luck3 Support 11: Have a nice day!


Natalie I have sent you an email - I've posted a recent transcript with support to keep those reading updated. As you can see from the post, I don't think this a matter of understanding as it seems everyone is confused regarding this issue.

Anyway I do have high hopes that this will be resolved. I'll await for your response to my email.  Thank you.

Hi Soda,

I'm reading your email right now. Thank you!

Regards,
Natalie

Hi Natalie my husband tried to redeem a coupon "NDBLUCK3" and it did not appear and when he tried to enter again "Coupon code has already been activated by you" what happened? His login is "ed8ntnojoke"  can you help him out? thank you BOOIE

Hi BOOIE,

your husband was registered at Luck3 in May, but bonus was active for players which were registered from June! That's why the system called of that bonus.

May I help you with anything else?

Rgds,
Natalie

Hi Natalie, what is the minimum deposit to get this on a first deposit? Thanks
bonus type
cashable? bonus % max bonus deposit for max bonus Bonus Given lowest WR
lcb.org exclusive bonusSign Up Bonus - Highroller - EXCLUSIVE cashable 500% $5000 $1000 before 25xbonus&deposit
PLEASE NOTE:
If player want to receive this bonus, he must register and write to support by email (support@luck3.com) or live chat, that he wants to receive 500% LCB Exclusive bonus into his account.
Max Bonus: 5000 Min Bonus: 2500$

Hello Kim,

the min deposit for this pretty bonus is 500$  If this amount is too big for you, then you can chose another first deposit bonus:

Code 150LUCK (bonus 150%) - min deposit 10$
Code 300LUCK (bonus 300%) - min deposit 500$
Code 300LUCKED (bonus 300%) - min deposit 150$
Code 500LUCK (bonus 500%) - min deposit 800$
Code 500LUCKED (bonus 500%) - min deposit 200$

More info is here: ">http://www.luck3.com/promotion.html?id=81

Let me know if you have questions!

Rgds,
Natalie

hi there i didnt get the free birthday chip and when i contacted support they said i was too late can you please help?
id wintermare

Dear wintermare,

Luck3 sends Birthday letter to your email some days before your birthday in order to inform in advance about this free gift. Unfortunatelly I can't help you with your issue, because you have exceeded a term. I hope you understand me. If I will give you this bonus, then other players who had birthdays 1 or 6 months ago will ask me also for this bonus.

You can check other bonuses at Luck3 Casino. For example, you can try Casino Hold'em freeroll or to make a deposit and ask me to create a pretty bonus for you

Best Regards,
Natalie

thanks very much for getting back to me so quickly thats very polite of you
and thanks for you reply too

ive been having problems since november not being able to pla any slots except for fruit jackpot party and suimmer dream.........none i like but ive been impatient andf spun anyway, my question is what happened to my spins i lost trying to get mystic slots and aztec going?    and will i be compisated at all for all these headaches?    even missed tourneys i signed up for    ladywithgun is my user name and ive sent in problem tickets 3 times to no availe   help plz  : IDL-307931 is the ticket number

Dear ladywithgun,

You can open a new account and inform about it our support team by sending them email with some comments about your issue (support@luck3.com). After that your money will be transfered to the new account. If you need more information, please send me a private message and we could continue talking there.

sent ya pm    thanks 

Still don't know why I can't get in, I guess need password reset. I only could have used one of 2 passwords. Neither works. I sent an e-mail to support and haven't heard from them???

Dear helwin, please write me your Ticket ID. I will clarify this.

Rgds,
Natalie

Dear Natalie, I logged into Luck3 today and was notified that I had been given a $35 no deposit bonus. When I clicked on the "more info" tab, I couldn't get back to the activate button. Can you help? Log in: Ralphied

Natalie Did you get my message? I didn't get a ticket, tell me what to do? I don't have any money in there or anything, but still don't understand why a problem?                                                 

Hi helwin,

as I understand you don't receive messages to registered email at luck3. Please create a new account with the different email (googlemail or yahoo)and write email on support@luck3.com and describe your problem about the previous account. You can also write that it is Natalie's advice.

Have a good weekend,
Natalie

Dear Delilah,

have you tried to logout and to login again? if after that you won't have this bonus on your account, maybe it was an old message or smth like that... I'm not in the office now, so would be better to ask LIVE support for more information.

Than you Natalie. I'll try that. You have a good weekend too.

 I did it, but messed up. I didn't use Google or Yahoo. I sent an e-mail to support. Didn't get verification of new account. I hope I didn't make a bigger mess. I also cashed Xmas coupon. It's there but couldn't finish loading game in download casino so I uninstalled it. I'll try again tomorrow. Too tired.  I reregistered with Yahoo account and it worked. I got the e-mail and replied... hopefully all will go well. Thank you Natalie

Hi bradwill,

Just one No Deposit bonus can be used by person. Luck3 has available no deposit bonus 33$ (bonus code: A33) for new players and Luck3 has special no deposit bonuses for such websites like LCB (bonus code: LCB35 and other codes, which were stolen from other websites and published here), which are also for new registered players only. These both ND bonuses are for new registered players only. Only one bonus code of them can be used per one player.

Also Luck3 creates additional ND bonuses in order to give pleasure to players on holidays. We publish information about these bonuses on LCB forum and on Luck3 website specifying that this bonus is for ALL Players. It means that these bonuses are open for all Luck3 players, but can be used just once. I think it's quite logical.

So if you used A33 as your sign up bonus, then used LCB35 - it means you violated the rules, unfortunately. 

Regards,
Natalie

Hi Kim,

I have just checked your details. You have an active amount of $43.30 free money on your account. If you need more details - contact me privately, but please don't say strange things like these

- Nat

I hope it is your first nd bonus at Luck3. For more information, please read terms and conditions on Luck3 website or my recently posts in this thread.

Rgds,
Natalie

- Natalie

My screen has been stuck since Saturday and support can not seem to resolve. Any suggestions?

-------------------------------------------------------------------------------

Dear player,

You don't have to click on anything, just make a screenshot to shoe us how does it look.


We hope we were able to help you with this. If you have any further questions, don't hesitate to contact us again.
----------------------------------------------------------------------------

This is terrible,    been going on since Saturday.  Can you as support not log-in to my acct and re-set this? It will not allow me to take a screen shot. I will post on LCB  to see if they can help resolve.
-------------------------------------------------------------------------------

Dear player,

We only ask you to capture the screen of your computer. You can do it by making screenshot or taking a picture by your camera, it doesn't matter, we just need to see how does this error look like.

Thank you for understanding.

Hi tamaroa,

I have merged your message into this thread.  You should post into
the correct casino thread in this section and if the casino you have a query with is not listed in this section, post in the casinos/casinos section.

Thanks

blue

Hi Tamara,

Unfortunately, Luck3 support can't advice you what to do and resolve your problem without any information about it. I'd recommend you to visit this link ( http://www.colorpilot.com/screen_howto.html) to see the instruction of how to make a screenshot and send it at support@luck3.com.

Kind Regards,
Nat

Natalie,  I sent you a PM and hope you can help me. I received this email below from LUCK3 after bonus A33 was converted to "REAL MONEY" while I was playing the slots at your Casino.

----- Original Message ----
From: Luck3 support <support@luck3.com>
To: 
Sent: Tue, March 2, 2010 3:11:05 AM
Subject: [#SNC-680197]: Bonus Converted

Dear customer,

We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
support@luck3.com

I continued playing and my balanced reached over $400 when I decided to make a withdrawal for $300.  I am being told by your casino that the max cashout is $99.  I don't understand that because as the email states; "you got 99$ in your real balance now and you can keep on  playing and increase your winnings in all games."
Why am I being told that I can only withdraw a max of $99?
The casino removed my $300 winnings and left me with a $99 balance.  Please explain why the email says I can increase my winnings in all games.
but support says I can only withdraw a max of $99?

jade

Natalie, please tell me where on the T&C's for A33 pasted below says the max cashout is $99.00.

33$ No Deposit Bonus specially for Luck3 new players

Please receive a FREE GIFT of 33$ for registration at Luck3 to your account!

The bonus is active only from 01.03.2010 (00:00 am) for all new customers who have registered after this date.


It will take only 3 steps to receive the gift:

Step 1: login to Luck3 online casino at www.luck3.com and press “Play now” button (right-hand side upper corner).
Step 2: press “Coupons” button on the left-hand side of the page.
Step 3: enter your Bonus code (A33) below and press “Confirm” button.


Bonus terms and conditions:
1.The bonus will only be issued once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

2.The bonus becomes active in one hour after registration. Please wait one hour before entering coupon code.

3.After coupon activation bonus money are immediately added to customer’s account – to his bonus balance.

4.To convert bonus money into real money customers needs to fulfill wager requirements:
◦Wager an amount that corresponds to = (Bonus x 99);

◦Fun money play is not counted towards wager requirements fulfillment;

◦Only bets made on all Slots (except Fruit Salad Jackpot Slots) are counted towards the wager requirements;

◦Playing the other casino games will automatically increase wager requirements for the bonus;

◦The wager requirements should be fulfilled within 10 days after receiving the bonus;

5.If real money is withdrawn bonus is cancelled;

6.After fulfilling the wager requirements bonus balance will be automatically converted to real money. Maximum conversion sum is 99$. Bonus money that exceed 99$ will be voided.

7.Customer has to withdraw his no-deposit winnings in order to remove restrictions from his account. All further winnings will be also considered as no-deposit winnings until the no-deposit winnings are withdrawn from customers account.

8.Playing casino games with an active bonus the real money balance is used for all bets first. Winnings that exceed recorded amount of real money (on the moment of bonus activation) are added to bonus balance.

9.There are four cases when the bonus is deactivated and wager requirements are removed from the account:
◦The requirements are successfully fulfilled and bonus is converted into real money;

◦Real money is withdrawn from account;

◦Bonus has expired;

◦Customer manually refused the bonus;

10.If a player does not fulfil one of the bonus terms, Luck3 reserves the right to cancel the bonus.

11.Luck3 reserve the right to reclaim the bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.

12.Luck3 employees and their relatives cannot participate in this competition.

13.Customers from Poland and Turkey are not eligible to participate in this promotion.

14.Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.

15.In order to process first withdrawal it is necessary to make any deposit to verify the account (money can be then withdrawn instantly).

16.The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.

17.All General Terms and Conditions of Luck3 are also relevant to this promotion.

18.In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.

jade

Hi Jade,

It looks as though your question is answered at number 6:

"6.After fulfilling the wager requirements bonus balance will be automatically converted to real money. Maximum conversion sum is 99$. Bonus money that exceed 99$ will be voided."

blue

i would  say luck3 is at fault here, like jade says her 99 was max bonus, already coverted to real money, according to the mail.
so she could play on without  a max cashout or further wagering requirements.

max conversion sum = 99, which was converted.

max real money= 0 (limitless)

6.After fulfilling the wager requirements bonus balance will be automatically converted to real money. Maximum conversion sum is 99$. Bonus money that exceed 99$ will be voided.

7.Customer has to withdraw his no-deposit winnings in order to remove restrictions from his account. All further winnings will be also considered as no-deposit winnings until the no-deposit winnings are withdrawn from customers account.

after point 6 had occured, her previous exceedings were voided
then they send  her  a mail, with  that very specific point, of being able to exceed her winnings.
they should then honor it of course

When I was playing Freaky Fruita, I had over $300 when a message came on that said your bonus has been converted to "Real Money."  I looked up at my balance and saw that my $300+ dollars was gone and I was left with $99.00. 

Then I got this email;

Dear customer,

We would like to send our compliments about your successful play with No-deposit bonus - you got 99$ in your real balance now and you can keep on playing and increase your winnings in all games. We also would like to wish you good luck in further playing!

So I don't understand what exactly all this means!
Very confused,
jade

well in that order, it means that you should be able to paly with your newly aquired, transfromed chips ( transformed from bonus money to real)
and that if you now win 300, it should  be all yours

Thanks dirkemans, I think so too.  I continued to play and kept winning, then cashed out for $300.00 of the $400.00 I had won, at first it said approved.  Then they came back and said I needed to verify my account and make a min. deposit first.  After I completed all that, they emailed me back saying that the max I could withdrawal was $99.

Feel like I'm getting riped-off!

jade

I sure wish Natalie would reply, I have sent her 3 messages now and still haven't heard anything.

jade

It is very confusing I must say.  So the $300 was knocked down to $99 in the blink of an eye but it became real money at that point.  So you met the wagering requirement and that would have been point 6 in the list of points.  But at point 7:

7.Customer has to withdraw his no-deposit winnings in order to remove restrictions from his account. All further winnings will be also considered as no-deposit winnings until the no-deposit winnings are withdrawn from customers account.

Whilst it does mean that the no deposit "restrictions" were on your account and those restrictions remain until you withdraw, it doesn't actually say the max is $99 but I'm guessing that because the max bonus is $99 (and your $300 was knocked down to $99) the most you can withdraw will be $99 even if you draw more than that because the no deposit restrictions are still on your account.

Anyway - I will contact Natalie for you and see if she can get this resolved for you.

blue

Thank you blue, I have been going around and around with LUCK3 email support, to no avail.  I really need some fresh eyes on this. Thanks again, any and all help is appreciated.

jade

Well, after 10 days they deposited $99 in my quicktender account.  They don't even have a phone number where you can call them. I see that the LUCK3 rep dosen't want to touch this...

I WON'T BE DEPOSITING THERE!

jade