Übersetzung 
Hello Krishna7771,
Could you please confirm whether you have provided the casino with the required official confirmation from your bank?
According to the casino, they sent you an email containing a detailed explanation of what documents are needed and the reason for the request. They also informed us that once they receive the above-mentioned documents, they will immediately proceed with the escalation.
Kindly check your inbox, including your spam/junk folder, to ensure you haven’t missed their email.
Thank you in advance for your cooperation.
