Von Alexis Gold
Übersetzung 
Hey LCB'ers,
This time our tester, Johnny, visited a US-friendly Slots of Vegas Casino! This one is our warning list, so let's see how it handled our test. Here are the highlights:
- Tester of the day: Johnny
- Registration date: May 16, 2023
- Deposit made on May 17, 2023, USD 1,000 / 0.03757502 BTC; after the fee of 0.00019452 BTC was removed, the tester received USD 992/ 0.03738050 BTC.
- ID Verification: documents submitted on May 16, and again on May 19, 2023, finally verified on June 3, 2023
- Withdrawal requested on June 2, 2023, canceled three days later; new request placed on June 5, 2023, approved on the same day; the tester requested to cash out USD 938.22, but after the fee of USD 46.22 was removed, the cashier indicated that he would receive USD 892
- Withdrawal received: June 6, 2022, USD 892
Continuing to investigate versatile US-friendly online casinos, our team delegated a tester to take a closer look at Slots of Vegas Casino. Powered by Spinlogic Gaming, also known as RTG, this place accommodates all sorts of popular casino games. However, due to delayed withdrawal tactics and some other issues, this casino ended up on LCB’s warning list.
Curious to hear more about the testing procedure? Watch our informative video report on Slots of Vegas Casino’s practices!
Registration and KYC
Not having registered before…
…our tester’s first step was to join Slots of Vegas Casino. The process was finalized on May 16, 2023. Aside from providing basic info, the tester also verified his mobile phone.
If completed on time…
…ID verification procedure should minimize all the potential issues during withdrawal. Unfortunately, that wasn’t the case with our tester.
Even though he supplied documents during registration, he had to wait more than 2 weeks for verification to be finalized. So much time to verify a valid government-issued ID as proof of identification, and a utility bill no older than 3 months as proof of address?!
Should that even be tolerated?!
Deposit
The tester’s idea was to examine the operator’s efficiency in processing Skrill transactions…
…but he couldn’t do so on this occasion. This payment method was unavailable to residents of Romania, so he selected Bitcoin as an alternative.
The tester deposited USD 1,000/ 0.03757502 BTC, but after the fee of 0.00019452 BTC was removed, he ended up with USD 992/ 0.03738050 BTC on his casino balance.
To deposit, players can use VISA, MasterCard, and Bitcoin. The minimum deposit is USD 30, while the daily maximum for unverified accounts is USD 200. Interestingly, the tester managed to deposit $1,000 despite not having finalized the verification previously.
Gameplay and KYC
Having explored a couple of adventurous slots such as…
… Cash Bandits 3, Enchanted Garden II, Gem Strike, Dragon Orb, Bonus Wheel Jungle, and Cash Bandits Museum Heist, the tester wanted to check the status of his documents.
Although the notification stated the documents are usually reviewed within 72 hours, his account was still unverified. Making things worse is the fact that he was required to send additional docs, including the ones that are not mentioned in the Terms. The operator also requested a selfie with proof of identity.
Our tester sent the said document and continued playing games.
Withdrawal, KYC, and Customer Support
It took a couple of days for our tester to meet the wagering requirements…
…but he finally did so on May 22, 2023. When this stage is completed, what usually comes is a withdrawal request, but alas, that couldn’t be done.
Why so? The “guilty one” was the ID verification process, which, for some unknown reason, wasn’t completed yet.
In days to follow, the tester tried to get some reasonable explanation from the live chat support, but all he ended up with was more waiting. On top of that, he was asked to provide additional document- the back of the ID card. Once again, this requirement was not mentioned in the Terms.
More days went by, but still without a happy ending for our tester. While communicating with chat support on June 2, 2023, he pointed out that documents were submitted 14 days ago, but still unverified.
After he was once again told to wait, the tester lost his patience and decided to make a withdrawal request of USD 938.22. Strangely, upon visiting the “My Documents” section, he noticed that the documents were in the “Approved” status. The next day, the live chat agent informed the tester that his identity was finally verified.
Yet, the drama continued, as he discovered that his request was canceled on June 5, 2023. He made a new one on the very same day. A day later, the tester finally received a total of USD 892, due to the fee of USD 46.22 applied.
To cash out, players can use Bitcoin and Bank Wire. The maximum weekly withdrawal amount in Terms is USD 2,500, whereas the “Payments” page says USD 2,000. The minimum withdrawal amount for BTC is USD 20 or USD 100 if using a bank wire. The maximum is USD 2,500 for bank wire transactions, or USD 1,015 for BTC.
Requests are reviewed within 7 days from the day they were submitted. After approval, it takes between 7-10 banking days for the payment to be credited. All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount.
Conclusion
Before we summarize the impressions, let’s take a closer look at the milestone moments of the investigation:
• Tester of the day: Johnny
• Registration date: May 16, 2023
• Deposit made on May 17, 2023, USD 1,000 / 0.03757502 BTC; after the fee of 0.00019452 BTC was removed, the tester received USD 992/ 0.03738050 BTC.
• ID Verification: Documents submitted on May 16, and again on May 19, 2023, finally verified on June 3, 2023
• Withdrawal requested on June 2, 2023, canceled three days later; new request placed on June 5, 2023, approved on the same day; the tester requested to cash out USD 938.22, but after the fee of USD 46.22 was removed, the cashier indicated that he would receive USD 892
• Withdrawal received: June 6, 2022, USD 892
Longer withdrawal completion time and higher fees are definitely not fair, are they? But, as long as they are clearly written in the Terms, there’s nothing to complain about. Poor customer service still remains an issue, confirming that a warning badge is still deserved.
Therefore, players must be extremely cautious when visiting this platform. Gamble responsibly!
Full report: https://lcb.org/news/slots-of-vegas-casino-tested-delayed-id-verification-insane-fees-slow-customer-support
