I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Streitsumme: 7.761€
Casino: Vemabet casino
Fall Nr.: 4694
Ich reiche hiermit eine Beschwerde gegen Vemabet ein, da ich 7.761 € nicht erhalten habe. Mein Vemabet-Konto wies ein Echtgeldguthaben von 7.761,00 € und ein Bonusguthaben von 0,00 € auf. Am 25. Juni 2026 beantragte ich eine Auszahlung von 2.761 € über Skrill. Vemabet bestätigte mir den Eingang des Auszahlungsantrags per E-Mail. Am 7. Juli 2026 um 13:17 Uhr erhielt ich eine weitere E-Mail von Vemabet, in der mir die erfolgreiche KYC-Verifizierung bestätigt wurde. Darin wurde ausdrücklich darauf hingewiesen, dass ich alle Kontofunktionen, einschließlich Auszahlungen, uneingeschränkt nutzen könne. Eine Minute später, um 13:18 Uhr, bestätigte Vemabet den Eingang eines zweiten Auszahlungsantrags über 5.000 € via Skrill. Die beiden Auszahlungsanträge beliefen sich somit auf insgesamt genau 7.761 €. Weder die 2.761 € noch die 5.000 € wurden meinem Skrill-Konto gutgeschrieben. Beide Auszahlungsanträge wurden daraufhin storniert. Ich habe einen Screenshot meines Vemabet-Kontos, der Folgendes zeigt: – Gesamtguthaben: 7.761,00 € – Bonusguthaben: 0,00 € – Echtgeldguthaben: 7.761,00 €. Daraufhin kontaktierte ich den Vemabet-Support, um eine Erklärung zu erhalten. Am 29. August 2026 teilte mir ein Mitarbeiter namens „Vitaly“ mit, dass die stornierten Auszahlungsbeträge angeblich meinem Vemabet-Konto gutgeschrieben und anschließend zum Spielen verwendet worden seien, wodurch das Guthaben auf 0 € gesunken sei. Vemabet legte jedoch keinerlei Transaktionshistorie, Wettprotokolle, Daten, Spiele, Beträge, Wett-IDs oder sonstige Belege für diese Behauptung vor. Ich bestreite diese Erklärung und habe ausdrücklich die zur Überprüfung notwendigen Unterlagen angefordert. Mein Konto ist nun nicht mehr zugänglich. Beim Versuch, mich bei Vemabet einzuloggen, erscheint die Meldung „Conta bloqueada“ („Konto gesperrt“). Ich habe einen Screenshot davon. Am 11. September 2026 schickte ich Vemabet eine detaillierte, formelle Anfrage nach der vollständigen Konto- und Transaktionshistorie. Ich habe unter anderem Folgendes angefordert: – den vollständigen Kontoauszug und die Transaktionshistorie; – vollständige Aufzeichnungen über alle Auszahlungen und deren Stornierungen; – den Grund und das Datum/die Uhrzeit jeder Stornierung; – Aufzeichnungen über die angebliche Gutschrift der Gelder auf mein Konto; – alle Wetten/Transaktionen, über die Vemabet behauptet, die 7.761 € seien anschließend verspielt worden, einschließlich Datum, Betrag, Spiel/Event, ID und Ergebnis; – den Kontostand unmittelbar vor und nach der Stornierung der Auszahlungen; – Aufzeichnungen über die Sperrung/Einschränkung meines Kontos. Vemabet antwortete lediglich, dass meine Anfrage von ihrem Team geprüft werde und ich nach Abschluss der Prüfung eine Rückmeldung erhalten würde. Bis zum Datum dieser Beschwerde wurden mir die angeforderten Konto- und Wettunterlagen nicht zur Verfügung gestellt. Ich habe außerdem eine formelle Beschwerde über den Beschwerdemechanismus der Anjouan-Lizenzbehörde eingereicht. Ich bitte die LCB, Vemabet zu kontaktieren und bei der Beilegung dieses Streitfalls zu helfen. Ich fordere entweder: 1. Die Auszahlung der mir zustehenden 7.761 €; oder 2. Falls Vemabet behauptet, die 7.761 € seien meinem Konto gutgeschrieben und anschließend verspielt worden, bitte ich um Vorlage des vollständigen, verifizierbaren Kontoauszugs sowie aller einzelnen Wett- und Transaktionsbelege, aus denen genau hervorgeht, wie, wann und wo die gesamten 7.761 € verwendet wurden. Ich kann entsprechende Dokumente vorlegen, darunter einen Screenshot des Kontostands, Auszahlungsbestätigungen, die Bestätigung der erfolgreichen KYC-Prüfung, einen Screenshot der Kontosperrung, die Korrespondenz mit dem Vemabet-Support, meine formelle Anfrage nach den Kontounterlagen, die Antwort von Vemabet auf diese Anfrage sowie die Bestätigung der Beschwerde bei Anjouan. Ich bitte die LCB höflich, den Casino-Vertreter zu kontaktieren und diesen Sachverhalt zu untersuchen.
Streitsumme: 7.761€
Casino: Vemabet casino
Fall Nr.: 4694
I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
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