Übersetzung 
Dear Support Team, I am writing to formally dispute the limitation placed on my recent withdrawal request related to the “Daily Pit Stop” tournament held on August 2nd, 2025. According to the official tournament terms and conditions, I received a €65 bonus based on my position on the leaderboard. These terms clearly state that the bonus is subject to a 35x wagering requirement, and there is no mention of a maximum win or withdrawal limit. I completed the wagering requirements successfully and generated €800 in total winnings. However, you applied clause 2.4.1 – which concerns support or goodwill bonuses – and restricted my withdrawal to €240. This clause does not apply to my case, as my bonus was not a goodwill bonus but a clearly advertised tournament prize earned through performance. Additionally, I was previously informed via live chat that no maximum win limit applies to such tournament winnings. This conflicting information raises serious concerns about transparency and fairness. As of today, I have not yet received the €240 that was approved for withdrawal — I have been waiting for more than a week for these funds. The remaining €540 has been withheld without valid justification under the published tournament rules. I kindly ask them to: Immediately process the approved €240 withdrawal. Reassess the decision regarding the withheld €540 based on the actual tournament terms. Provide a clear written explanation referencing any valid rule that justifies withholding this amount. Best regards,
Streitsumme: 800€
Casino: WOOM.BET Casino
Fall Nr.: 3439
