Übersetzung 
I am filing a formal complaint against Toshi.bet for a severe, documented breach of their Responsible Gambling (RG) policy and a total failure in player protection safeguards. The core issue involves a systemic practice of "Selective Account Detection"—where the operator successfully identifies linked duplicate profiles to protect their own profits but intentionally ignores those identical flags to absorb deposits from a self-excluded addict. Chronology of Events & Systemic Failure: 1. Initial Addiction Disclosure (Jan 9, 2026): I explicitly disclosed a severe gambling addiction to support agent "Coco" via live chat, begging for account limits or an immediate block. The casino failed to implement any effective deposit or wager controls, allowing $1,700 USD to be deposited and lost on my primary account ('dypper') immediately after this disclosure. 2. Technical Account Linking and "Smoking Gun" (Jan 15, 2026): Due to the casino's failure to block my access, I created a secondary account ('jorgeptpt'). I utilized the exact same IP address, device, browser, and funded the new profile using the exact same Bybit wallet source and direct internal ledger transfers from the primary account. On the very same day (Jan 15th), Toshi.bet's support system instantly identified the link between the two accounts to deny me a first deposit promotional bonus on the grounds of "duplicate accounting." 3. Profit Over Protection (Jan 15 - Jan 25, 2026): While the casino chose to recognize my linked identity to save money on a bonus, they completely ignored this information regarding my self-exclusion. They left my "deposit gate" wide open on the secondary account, allowing me to process 12 internal transfers and cycle an additional $7,276 USD of remaining funds through their wallet infrastructure over a 10-day period. Veredict and Precedents: This case has already been thoroughly investigated by Casino Guru (Complaint ID: 194104) and closed as "Unresolved" due to the casino's lack of cooperation and insufficient responsible gambling safeguards. The operator utilizes an Anjouan jurisdiction which offers zero player protection, allowing their support agents to mock distressed users by telling them to "just stop playing" during an active crisis. Factual Evidence Available: - Complete blockchain transaction logs showing 12 identical source transfers between the internal wallets. - Verifiable Solscan address ledger history showing the funds cycled after the account linkage flag was officially recognized. - Chat transcripts confirming support knew about the account duplication on Jan 15th. Desired Outcome: I am requesting a full refund of the 7,276 USDC deposited on the linked account ('jorgeptpt') during this structural compliance failure. The operator demonstrated it possesses the automated tools to track and link duplicate accounts instantly, choosing to enforce them exclusively for financial protection while deliberately exploiting a vulnerable player.
Streitsumme: 7276$
Casino: toshi.bet
Fall Nr.: 4357
