Übersetzung 
At the beginning of the year I opened an account on Rollbit and used it exclusively for sports betting (mainly NBA player props). I was depositing funds via cryptocurrency (USDT), without any attempts at quick withdrawals or suspicious patterns — I played continuously and normally. At one point my account was suddenly restricted and then completely blocked, with a generic accusation of "linked/multi accounts". I was asked to list any other accounts, which I immediately denied because I only use one account and have never used the same IP, device or played with another account in parallel. The only potential "connection" they could see is that I bought some USDT from my godfather (P2P transaction, which is almost the only way to buy crypto in my country). I would like to mention that my godfather also had an account with Rollbit bookmaker sometime before, however, such behavior is not defined as prohibited anywhere in their Terms & Conditions, nor does it constitute multiaccounting in the technical sense. After the initial communication, I was referred to their compliance team. On February 19, I received confirmation that my case was registered as a "potential complaint". From that moment, despite multiple attempts to get specific information, I have not received any reasoned explanation, nor any formal decision. To date (April 14th) it has been over 8 weeks since the complaint was confirmed, which according to their own Complaints Policy is the maximum time frame for a decision (4 weeks + possible 4 week extension with notice). In my case: • I did not receive confirmation of the deadline extension • I did not receive a reasoned decision • I have not received any evidence against me In parallel, ADR (Alternative Dispute Resolution), which is required under their license, was never offered to me nor is it clearly available on their website. Due to the complete lack of response, I also contacted the Curaçao Gaming Authority via their general email address (along with provided screenshots), seeking guidance on how to protect my rights in a situation of obvious non-compliance with regulatory obligations by the operator. I didn't get any response to that email either. I am currently in a situation where my account is blocked, funds are withheld, and on the other hand there is no transparent procedure, decision or possibility of independent escalation of the dispute. I have a lot of screenshots to provide if needed. Thank you in advance!
Streitsumme: 920$
Casino: Rollbit
Fall Nr.: 4157
