Well what a complete saga I am having with "NETBET". After finally getting my bitcoins from DAOPAY/COINGATE (whole differant story) I excitedly made ANOTHER bitcoin deposit of £22 at NETBET at 10.30am on 01/12/2018. The transaction was confirmed at 11:09am on the same day. There are 19+ confirmations that my BITCOIN payment has been recieved to the address provided by NETBET.
Here is the blockchain info/link for my transaction:
https://insight.bitpay.com/tx/0d2b314e63c7afb785ac06b8bdf071b557c0adb972c3212bac68d5cd68f25fa9
So I gave it another 30minutes before I started to suspect something was up. So on the live chat I go! WELL all I can say is I dont know what training if any the agents have had , KEVIN, thinks im stupid. He tells me to wait a FURTHER 3 to 4 H O U R S for the transaction to reflect in my account! Anyone knows that wth 19+ confrmations the payment HAS been recieved.
The balance I would have thought would update straight away. BUT NO not at NETBET. So back to live chat I go and ask again. Im told the situation has been escalated to the finance department. It is now 20:10pm and im still without my game :( totally pissed off I am.
The live chat agent tells me to "wait for an email".....hahah CLOWNS. So im left hanging without any explanation as to where my deposit is. And to wait for an email! CLOWNS...Its been a further few hours. And surprise surprise I have no email.
I will allow NETBET to the end of business day monday. IF my deposit has not been duly credited I will recommend that the casino NETBET be BLACKLISTED.
Also in my first chat regarding this matter with KEVIN the agent he informed me that BITCOIN deposits take a while to reflect/credit in the account. No explanation as to why this is.
IF NETBET has problems processing bitcoin depoists then I SUGGEST THEY REMOVE this deposit option.
All in all a VERY bad experience with the NETBET casino.
BEHOBEN: NETBET – BITCOIN-EINZAHLUNG NICHT GUTGESCHRIEBEN – UNHÖFLICHER UND NICHT HILFREICHER LIVE-SUPPORT
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