I'm having the same issue also. Although they haven't told me I can't withdraw yet, they keep telling me that withdrawal takes 18 days. So 2 days before I requested a withdraw I sent in my i.d. for verification, and it took me 2 weeks before they verified me, once I was at 18 days I talked via live chat they said it's 18 days from when account is verified. So it took them 2 weeks and apparently I'm at fault for that. Then I waited 18 more days from then send they're saying it's 18 business days. I've got like 2 days left probably before they start to pull this issue your having with the whole bonus thing. This casino as well as Sahara sands (it's sister casino) is a wash, scam
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