Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

rainbows1263:

Your payment has been sent out. An email with pick up information has been sent out by Casino.

Cheers

Cindy Greco

ggreene40:

Payment was approved on 5/3. Casino informed me that they will be processing your payment within the next 24-48 hrs.

Best Regards

Cindy Greco

lostflower:

At this moment every method available to pay US players charges a fee. The reason casino requested to open a Quicktender acct in the past was because at that moment, QT was one of the fastest ways of sending US players their payments. Casino will be sending you a money transfer within the next 24-48 hours with your last payment.

Best Regards

Cindy Greco

Hi Cindy,

I have received an email from Mehgan asking me to contact Monika and let her know if I want Money Gram or Western Union, I told her whatever is the least expensive way to send. As for QT being a fast way to get money to me, I get my funds fast with the deposit method which I have used to deposit at CP.  I use this deposit/withdraw method at other places with no problem I appreciate your attention to this matter. It is greatly appreciated. Ill let you know how I make out.

Thank You
lostflower

hi Cindy,
I am not sure if I am posting this in the right place, but I have a payment pending from Prism Casino that dates back to March.  Any assistance you can provide would be greatly appreciated.  I see that quicktender has been discontinued? My username there is scoobstein and the amt is $100.  If you need any other info, just let me know!

scoobz:

Please send me an email to cindy@gwages.com with your casino username and I will check into this matter.

Cindy Greco

I received an email this afternoon from Quicktender. It is official. According to QT, it has shut down its services and will not be paying on owed money to players. I emailed QT in response and asked if they had insurance coverage to cover our loss either from Quicktender or its bank/bank affiliate. My bank, who has branches worldwide, thouroughly investigated QT's assertion that its US affiliate had its assets frozen. Our funds never left Europe. My bank sent me an email today staing that the money was never wired to the US. If the DOJ is involved with these funds, it probably has to do with the poker starz and absolute poker, etc being ordered to pay US players owed winnings. In my own opinion, that is where my funds went, to pay other players and thats why QT alleged the DOJ was involved. The issue that I have with QT, is that they knew ahead of time about these problems, even before my money was sent to them by CP, and they took our money anyway. It just was no right of them to do this to anyone, not only just US players.    

Hi Cindy,

Its been 48 hours and I was wondering if you can tell me if my funds have been sent yet, less the transmittal charge, by either WU or by MG, whichever is less costly. Thank You for your assistance. It is greatly appreciated.

lostflower

Hi Cindy,

Can you tell me where my winnings are? Also, is Club Player closing down, too, like Quicktender?

lostflower

Hi cindy,

Monika from CP emailed me this morning stating that my funds were sent out yesterday and she failed to provide how the funds were sent out or CP tracking info, let alone the method's tracking number.

Also cindy,

doesnt CP have a track number that it sent the funds to its processor? She didnt email me the info I just hope that i am not being BSed like with Quicktender.

hey Cindy,

what happened to you? Did CP close its doors or did you take my money and run? I havent gotten my funds and casino support says it has no record of my funds being with CP or having been sent anywhere by CP either.

Amazing though, CP is the only casino that hounds me with emails, almost daily, for deposits, and more recently, calls to my home. Party City, and several others are close behind. 

hi cindy
  i am waiting for a check from prism. my withdrawal was approved on april 21. i contacted live support twice in the last two weeks. each time they told me it would be the following week as per their finance team. it only took 3 weeks at the most to get paid before. my user name at prism is hondarex2

I am hoping that someone can expedite my latest withdrawal request from Cool Cat.  I have only made three withdrawals in the 2-3 years I have been playing at Cool Cat and the first one took four months.  These two were approved in March of 2011 and I finally received one of them a couple of weeks ago, but I am still getting the "it should be the end of this week, first of next week" line on the other one.  I am trying to use the money for a honeymoon for my son and he leaves July 2.  HELP.  You can PM me or email me.
RGoss

Cindy
I need help with a Cool Cat withdrawal.  I sent you an email to cindy@wages.com.  Is that the best way to contact you?  my login is canes78 and my withdrawal was approved in March.  I got part of my  money but the rest is still not sent to the processor.
Regards
Randy

canes1978

I will check your account with Coolcat casino and payment status

Cheers

Cindy Greco

camaross:

I will check your account with Prism casino and payment status

Cheers

Cindy Greco

lostflower:

A Money Gram Payment has been sent out on 5/26/2011 at 8:02:39 PM.
I will email you the pick-up information

Best Regards

Cindy Greco

Hi Canes.

Congrats. on your wins and sorry to hear that you are having problem.

I would suggest you to post the issue/problem in direct casino support===>https://lcb.org/onlinecasinobonusforum/direct-casino-support/coolcat-clubplayer-prism-cirrus-wild-vegas-palace-ofchance-vip-lounge-slots-of-v/
Post your question to a rep.(and her name is Cindy) who has been always helpful and great will might be assist you.
Good luck.

I've been paid by Poc in a very short time, indeed! That's true, and thank you so much again
Now, I'm waiting for Coolcat (approoved on the 18th of May), 14 days ago...(nike28)


I've another question, too.I cannot use coupon no max cash , no pt, and I can understand it.
The thing I cannot is the reason why I've been cut off even from the normal coupon with 30 x wagering and 10 x max cash out.
Always been a good depositor and won perhaps 3 or 4 times
I like to play in your group, those coupon aren't easy to complete, but permits people to play and relax...If I deposi 100 usd without any coupon, the game over too fast..

Cheers

Cindy
My signin is canes78, not canes1978.  Thanks for the help.
Randy

canes1978:

Payment has been sent out via check on 5/31/2011 at 5:08:56 PM. I will be sending you an email with courier's tracking info.

Cheers

Cindy Greco

camaross:

A $2500 Payment has been sent out via check on 5/31/2011 at 5:11:45 PM. I will be sending you an email with courier's tracking info.

Cheers

Cindy Greco

Melody:

POC sent your $2000 payment via Moneybookers. In regards to Coolcat pending withdrawal please email casino with your payment method information.

Cheers

Cindy Greco

lostflower:

I might have your pick-up information this afternoon. I am waiting for Club Player to email me this info.

Cheers

Cindy

hi Cindy, that's true regardin' Poc.
I don't understand the Coolcat "problem", when one makes the wirthdrawal, ever select a method, and so I did

Thanks

Hi Cindy,

I still have not received any tracking info or my funds to date.

Lostflower

Hi Cindy,

All set. Thanks for your help with the payment issue.

Lostflower 

Hey Cindy,

i made a withdrawal at the slots of vegas casino but it isn´t approved yet. now it is 8 days ago.
my docs are already accepted and approved, just for information.
could you check it please :-)? i would be happy for your help!! 

my username is malle12345678

Thanks :-)

greetings Malte

My posts keep disappearing! Please inform me about my payment from nearly 2 months ago! Slots of Vegas. my user name is fhaisi.

Hi Mallen:

We will check into this matter with Slots of Vegas Casino

Best Regards

Cindy Greco

Hi Faye:

We will check into this matter with Slots of Vegas Casino

Best Regards

Cindy Greco

lostflower:

Please let me know if you were able to pick up your Money Transfer payment.

Best Regards

Cindy

Hi Cindy,
Still awaiting a reply re: Prism.

Thanks.

Here is my problem, sent an email to support again today...

Well I am one of the ones that got screwed. Deposited 150.00 and got a 300% bonus for one particular slot with a 100% play through. Played through it and still had around 520.00 left. Went to play black jack and got up to 2270.00 and cashed out. Here is the chat with the operator after I requested a withdrawal....

info: A site operator will be with you momentarily.
info: Hi! Thank you for using our LiveChat Service. This is 'Olga'. Please verify your Email and Phone Number so that I can assist you.
asturr: two things, one...my phone number has changed. and two....how long does it take to process a withdrawal once you have the verification form
Olga: Our time frame to approve a withdrawal request is normally 7 to 10 business days, these business days are taken from the day your account is certified with all documents. After approval the withdrawal will be sent out during the next 15 to 20 business days.
asturr: ok
Olga: Please provide your new number to update the information
asturr:
Olga: Allow me to update the info
asturr: i put my old number on my deposit request since its already filled out
asturr: sorry withdrawal request
Olga: It has been updated in your profile
asturr: thanks
Olga: Is there anything else that I may assist you with?
asturr: yes, my withdrawal request says i wish to be paid cash deposit - WU, what is that
asturr: also, was there any restrictions on the bonus i used
Olga: Western Union
Olga: allow me to check
asturr: i would rather get a check
Olga: 300% No Restrictions Match
Olga: New Slot, Mice Dice Only
Olga: No Playthrough
Olga: No Max Cash-Out
Olga: Redeem: MICEDICE300
Olga: I apologize but for withdrawal for over $100 the money will be sent via Western Union or Money gram
asturr: where would i pick that up
Olga: Withdrawals department will contact you when the withdraw is approve
Olga: And ready to be send
asturr: ok thanks for all the info
Olga: Your very welcome!
Olga: Is there anything else that I may assist you with?
asturr: nope

Now I went to log into my account and I cannot log in. Went to customer service and was told i cannot play there any more per managerse decision. Don't play at this casino every!!!!!

Here is the transcript of the latest chat....

asturr: hello
Tom: Hi how are you?
asturr: why cannot i log into my account
asturr: are you there
Tom: Yes, I'm typing
asturr: still typing?
Tom: Your account has been closed because , as per manager decision, you are not allowed to play in this casino....
asturr: what about my withdrawal request
asturr: and why am i not allowed, because i actually won?
Tom: All funds will be removed and your deposit will be refunded
asturr: this will make a good review for your casino
Tom: No, that would not be the issue, but I, as customer service rep, do not handle that info.... Please write to the manager: manager@prismcasino.com
Tom: for an explanation
asturr: i will do that, can i get a copy of this transcript emailed to em
asturr: me
Tom: You may request the copy as soon as you close this chat.... you may also copy this entire chat and paste it to a word document

My account name is asturr

I have an account with slots of vegas, I meant all of the requirements, And was so excited that I won, left some money in my account, but made a withdraw. since I made the withdraw, I can't log on to the casino, I followed all the steps, Why did this happen. I have lost all faith in the online casinos. Please help me find out what happen and why I can't log in. I am hoping it is just an error, and that the lady on the live chat was being honest when she said they were doing updates and the casino was down.

sturrat:

I will go ahead and check your issue with Casino.

Best Regards

Cindy

tmk1959:

Please send me an email to cindy@gwages.com with your casino username and I will check your account with the casino.

Cheers

Cindy Greco

scoobz:

Please email me your username to cindy@gwages.com

Cheers

Cindy Greco

Cindy,

I just checked my credit card and it was debited my deposit.  I am unable to collect my winnings and you still took the 150.00 deposit.  What the heck is going on?

If you read the chat from prism casino it said "Tom: All funds will be removed and your deposit will be refunded"

Can you please let me know what the heck is going on?

Thanks! I had been waiting for months, but you got my payment through quickly. Thanks again! x

For information: I've been paid tonight from coolcat, (approval on the 18th of May)

Still didn't have any answer about my question.Been cut off from coupon no pt no max cash out (I think I won 3 times in this Group alwayas depositing much more times).I canunderstand it, getting a 2000 usd from Poc. Don't understand  I 've been excluded also from the other normal coupon (30 x , 10 max cash out)
Thanks
Mel

hi cindy send u an mail but diddn't get answer? so here its again made an withdraw on palace of chance mai the 14 its approved now its june the 16th and still no money? user name=THExROCKER hope u can help me this is getting absurd. gr. jos

jos vink:

After approval and as per Casino rules " Payments will be made within 10-20 business days from approval date" Today is the 11th business day.

Best Regards

Cindy Greco

Melody:

All I can say is that after checking your accounts; withdrawals department determined your accounts should be excluded of such type of bonuses.

Cheers

Cindy Greco

sturrat:

I have requested escalations department to look into this matter ASAP.
I will be contacting you via email.

Best Regards

Cindy Greco

mallen5:

Payment has been just approved on 6/10/2011 at 11:32:48 AM. After approval Prism casino takes aprox from 10-20 business days from approval date.

Best Regards

Cindy Greco

scoobz:

Payment has been sent out yesterday. I have emailed you pick up information for your money transfer;

Cheers

Cindy Greco

HI Cindy,
I have not received an e-mail from you regarding payment.  Please resend.

Thanks

Dear Scoobz:

I have emailed you on 6/16 payment info. I will resend your Money Gram pick up info again.

Cheers

Cindy Greco