Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

  • Our team will objectively assess the situation
  • A dedicated complaints moderator will be assigned to your case
  • Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

  • The most common no deposit term is the max cashout limit rule which usually ranges between $25-$150, depending on the casinos. This limit restricts how much you can withdraw once you have met wagering on your free bonus. We suggest you read the terms and conditions for the particular bonus.
  • Max bet is another rule that is often broken, if you go over the max bet stipulated in the terms, this is the bet you make when spinning a reel on the slot. If you made a bet over the stipulated amount this could breach T&Cs and your winnings could be forfeited.
  • Free bonuses usually have restricted games stipulated in the terms and conditions. Usually only slot games are allowed, no progressive online slots (jackpot slots) or table games (unless clearly stipulated). Playing on a restricted game could forfeit your winnings. Please read the bonus T&Cs to see if this is the case.
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