Need a hand with a casino?

LCB's complaints team is here to help.

Here's what you can count on when using our service:

Our team will objectively assess the situation
A dedicated complaints moderator will be assigned to your case
Our direct contacts with casinos and their representatives can aid in achieving a successful resolution

Could this be your issue?

If you’ve recently attempted to log in to your casino account and encountered an error message such as 'wrong password, email address, or account name (player ID),' there might be a typo in one of the fields or you may need to reset your password. First, try using the "forgot password" function and check for the reset email. Make sure to check your spam folder. It is common in this industry for emails to be filtered and sent to spam. Your forgotten password email could be here or there could be an informative email from the casino about your account access.
If that doesn’t work and you can't recall the email used for your account, contact the casino for assistance. Be sure to provide your username or player ID for faster assistance.
Having more than one account at the same casino is a common reason why some players end up having their accounts closed. Have you double-checked to ensure you only have one account registered?
Many casinos offer players the choice to self-exclude, a helpful option that temporarily restricts access to the casino. Moreover, some casinos implement self-exclusion measures across their entire network, ensuring a consistent approach to responsible gaming. This means that you may not be able to access all casinos in a specific network even if you only asked for self-exclusion at one of them. You could have possibly self-excluded yourself from a casino or from another casino in the same network.

It is also possible that your account is temporarily suspended or locked, contact the casino directly to see what's going on.
You could be suspected of fraudulent activity and your account could be blocked. Contact the casino for more information about this, they should be able to tell you if any terms and conditions have been breached.

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