Übersetzung 
Hello,
This is with regards to a withdrawal request made at VooZaZa Casino last weekend. First, I had to get the support of your team to get my deposit after waiting multiple days after my bitcoin payment was confirmed as received (which happened after 10 minutes). I then had to contact them when $90+ "disappeared from my account balance which took a couple days for them to acknowledge. Now, have a lucky weekend last week (and already having my kyc docs uploaded and verified) I submitted a withdrawal request for $1500. While lcb has their payout time listed as 48 hours, they have it plastered all over their own website as being 24 hours. Well it's been 5 full business days and nothing. I can't contact them and live support can't tell me anything. Mind you I have only one account, I had no bonuses involved with my deposit and my documents were verified. There's nothing for them to "investigated" here and from the other comments I've read about this casino they regularly seem to take over a week for such things...I've yet to hear that they fulfilled their end and paid out (but that may just be because people tend to not follow up and post that in forums).
my casino account id: rboyce212
my withdrawal request was made Sunday night.
i notified support today that I would take the following actions if someone did not follow up with me by tomorrow:
message below:
Hello,
I thought I'd give you a heads up before I post reviews on TrustPilot and Sitejabber and reach out to the better business bureau over the weekend. It's been five full business days since a withdrawal request was made from a verified account. That alone is false advertising. But for a business to make claims and advertise one-business-day payouts for crypto purchases and not have the decency to notify their customers at any point when they couldn't meet their claim, or when it's taken 2x, 3x, 4x or even 5x longer than they advertise...is simply terrible customer service, poor business acumen and completely unprofessional behavior. It's one thing to not honor your agreement, but to not even notify your customers and offer a simple apology and set their minds at ease by confirming receipt and providing them with an updated estimate time is something that future customers will want to know about. So, I'm giving you this info to pass along to them since you claim to have nothing to do with the billing side. I'll wait until tomorrow to see if I get a response or to see if you fulfill your end of the deal before I start leaving feedback throughout the internet and the B.B.B.
thanks
